Frequently Asked Questions

What is CodonRX®? 

The CodonRX® brand was developed to improve the affordability and accessibility of high-quality consumer products to improve people’s health, not just in the United States, but also globally. 

Our flagship product CodonRX® | AI  leverages the benefits of a groundbreaking and patented technology encapsulated in the NCK2025 strain of Lactobacillus acidophilus.  NCK2025 removes inflammatory fatty acids from the bacterial surface and has been shown to reduce gut inflammation, thus the “AI” for anti-inflammation in the product name. 

At CodonRX®, we believe products based on cutting-edge science need to be accessible and affordable.   


About Ordering

What are your shipping charges?

Shipping is free for all orders delivered to the United States and Singapore. 

Do you ship internationally?

Our products can be shipped to all 50-states in the United States and Singapore. We are working to expand our products to more countries internationally.

Please reach out to us at if you are interested in purchasing our products but do not reside in either of these countries. 

What is your refund or return policy?

Please email us at to report any issues with your order. 

How long will it take for my order to be processed? 

Orders placed on our website should be shipped in 1-2 business days. 

Please note that there may be exceptions, particularly during holiday weekends, which could result in longer processing times.

Please email us at if you have any questions regarding your order.

When will I receive my order?

Orders shipped to the continental United States usually arrive within 3-5 business days. Orders shipped to Singapore should arrive within 1-2 business days. 

Please note that there may be exceptions, particularly during holiday weekends, which could result in longer delivery times.

Please email us at if you have any questions regarding your order.

About Our Products

What does CodonRX | AI help with?

CodonRX | AI promotes general gut health and may help with temporary or chronic gut health symptoms such as bloating, constipation, diarrhea and others. People with symptoms due to irritable bowel syndrome and inflammatory bowel disease may see benefits from taking CodonRX | AI capsules. 

When should I take my daily dose of CodonRX?

CodonRX Dietary Supplements - take two of flavorless capsules with or without food, daily or as needed. 

What are the main ingredients in CodonRX?

The main active ingredient in CodonRX | AI  is our patented strain of Lactobacillus acidophilus - referred to as NCK2025. 

How long will it take to see results?

Results may vary depending on the individual and the concerns they hope to address. Most users report noticeable relief within a 30-day period. Consistency is key to allow the product to take effect. Keep in mind that factors such as lifestyle, diet, and rest may influence this timeline.

Is your product FDA or HSA approved?

Our patented probiotic strain, Lactobacillus acidophilus NCK2025, the main ingredient in CodonRX | AI  is certified as Generally Recognized As Safe (GRAS) in accordance with FDA guidelines. Lactobacillus acidophilus is also noted by the HSA as safe for human consumption.

Do I need to store your products in a particular way?

Yes, for optimum storage, we recommend storing the product in refrigeration. Storing the product in this manner helps to maintain its potency and extend its shelf life. If refrigeration is not possible, store the product in a cool dry place, and away from direct sunlight. 

What happens if I can’t maintain refrigeration of the capsule products? Is it still safe to take?

Absolutely. It’s safe to take our capsule products, even if it was not kept under refrigeration. Persistent or extended exposure to direct sunlight and elevated temperatures may reduce the effectiveness of the product. If refrigeration is not possible, store the product in a cool, dry place away from direct sunlight.

What are CFUs? Is it better to have a higher CFU count? 

Colony forming units, or CFUs, are a unit of measure commonly used to indicate the number of bacteria cells in a probiotic product. 

When choosing a probiotic product, it’s important for consumers to consider not only the CFU count, but also the benefits of specific probiotic strains to suit their individual needs. Many probiotic products on the market boast a high CFU count. This is often achieved by mixing together a cocktail of probiotic strains, without focusing on high CFU counts of the most effective probiotic strains. 

CodonRX products contain a single patented, proprietary strain, shown in preclinical studies to support the reduction of inflammation in the gut. We offer two products, with a range of CFU counts to suit individual needs and health goals.  

Why should I choose your product?

CodonRX is the only probiotic product available on the market utilizing the NCK2025 strain of Lactobacillus acidophilus. This strain of probiotic has been shown in numerous studies to reduce inflammation in the gut. Our products are manufactured in the United States using GMP-certified ingredients.

By choosing CodonRX, you can trust that you are selecting a high-quality, scientifically backed probiotic product with the potential to positively impact your gut health and overall well-being.