Refund policy

 

Returns, Replacements, and Refunds

At CodonRX, we stand behind our products. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

 

Returns

Please note that due to health and hygiene considerations, we do not accept returns for our products.

 

Replacements

We offer replacements for damaged or defective items.

If your item arrives damaged or is defective, please contact us within seven(7) days of receiving the product. Please provide clear photos or a video of the damaged or defective product when contacting us.

 

Refunds

Refunds are issued on a case-by-case basis.

Please email us at contact@codonrx.com and include your full name, email address used for the order, and refund request.

If approved, the refund will be processed to the original payment method.

 

Exclusions

Items returned to us without an approved request cannot be processed and will be refused and returned to the sender.

Engaging in abusive activity such as initiating chargebacks or refusing orders may result in warnings and/or a permanent account suspension.

We reserve the right to limit or deny requests deemed to violate or abuse our policies or involve any fraudulent activity.

 

Contact Us

If you have any questions or concerns regarding replacements, or refunds, please reach out to our customer support team at contact@codonrx.com .